Frequently Asked Questions

Training FAQ's

Does we have to attend your workshops in person?

No! At Spenbeck we're all about making sure what we deliver is just right for you.  Our workshops can be delivered both in-person and online and both delivery methods can be included if you are buying a suite of sessions.  For instance, most clients prefer to have the Optimising Stakeholder Engagement in person because the modules and surrounding discussions land better in person.  Whereas the Decarbonising your Digital Footprint works very well online (yes, we are aware of the irony!). Ultimately wherever in the world your employees are based we can support them. 

I just need to train my team on the basics of sustainability, can you help with this?

Absolutely! We even have a 2 hour workshop named exactly that! It's been designed to simplify the overwhelm of acronyms and key terminology - think ESG, Net Zero, Carbon Scoping - and to  help participants identify how they can immediately translate this new knowledge into action. We touch on decarbonising culture, governance and how to have climate conversations too to provide a really impactful overview. 

We like the look of some of your workshops. Are we able to combine them to create our own training suite?

You certainly are.  Every organisation has different needs, which is why we have a pick n' mix approach to all our workshops.  You may wish to curate an operational focus and select the 'Green' Marketing and Decarbonising Your Digital Footprint.  Alternatively, you may wish to take the psychological approach and combine the 'Optimising Stakeholder Engagement' and 'Managing Climate Wellbeing' workshops.  Whether you come to us with a clear vision of your training needs or we create a suite of workshops over a period of time, we are here to ensure you get impactful training that delivers real results. 

It feels like everyone is jumping on the bandwagon of delivering sustainability training. Why should we use Spenbeck for our training needs?

Every training organisation has its own specialisms.  For us, it's about harnessing our 45 year's of multi-award-winning expertise in building and maintaining sustainable communities into building capabilities that will have an immediate positive impact for our organisation.  We're able to combine our commercial acumen with extensive experience in decarbonising buildings and delivering social value, all backed by several years of teaching expertise. Check out our testimonials to see the impact we have made for just some of our clients. 

Budgets are tightening. We'd like to have some training but its increasingly becoming a 'nice to have'. How can I justify this cost to my line manager?

It's a very valid question.  Our response is always to rephrase both training and consultancy support as an investment, rather than a cost.  We politely remind those who are reticent that the cost of inaction will be dwarfed by the cost of inaction.  Legislation, social trends and competitors' actions all mean that if you don't embed sustainability within your organisation you are at real risk of playing costly catch up later on.  It is why we offer both bespoke and off-the-shelf workshops and packages so we can cater for every budget and ensure no one gets left behind. 

Consultancy Support FAQ's

We're an micro-SME and want to improve our sustainability. Are we too small for you to support us?

Not at all!  Obviously we're delighted to count household names such as Historic England and the National Trust as Spenbeck clients, but work with solopreneurs to SMEs too.  As a micro-SME ourselves we completely understand how daunting it can be for smaller organisations and charities who may well feel they're getting left behind.  Our passion and expertise in making sustainability, ESG and Net Zero accessible to those who need our support the most is what excites us to get out of bed in the morning! 

We wrote a sustainability policy a few years ago. I'm not sure its quite up to date and giving the message we want. Can you review and improve it?

Yes we can!  This is a very straightforward process and popular with clients.  We usually have an online meeting to gather information and then its a case of reviewing any documentation and rescripting it to secure your sustainability, ESG or Net Zero narrative in a way that all your stakeholders can understand. 

We know we have to improve our sustainability capabilities at Board and Exec level but aren't sure where to start. Is that something you can help with?

Personalised support is what we do and don't worry, many of our clients came to us in the same boat.  We start by having an exploratory, no-obligation chat about your current context and hoped for outcomes.  Then it's onto co-creating a training package that meets your exact needs in terms of focus areas, locations and budget across the most realistic time frame.

Your mention you use the UN's Sustainable Development Goals (SDGs), I've heard of them but not sure how they will help improve our sustainability?

Everything we do at Spenbeck is founded on the SDGs as they reflect our understanding of what sustainability truly means.  It's about ensuring that an entity can continue in an effective way well into the future, and for us that is sustainable health, education, communities and business, not only the environment.  We take this systemic, holistic approach to ensure that your organisation becomes authentically sustainable, with all the benefits that provides.

Interior Design FAQ's

Do I need a full interior design service or can I simply ask for help with what we need ?

No, you don’t need a full service.  We are very happy to help with anything you need from as little as an hourly basis too!  We have a variety of services available to best suit the requirements of your project, nothing is too big or small.  Once we’ve had an initial chat and we know what you’re looking to achieve then we can sort the most cost-effective package/use of your time to best provide you with support you need

I know we need help but don't know where to start. Is that a problem?

Not at all!  By having a quick chat with you & asking you a couple of questions, we will get a good understanding of what it is you’re trying to achieve & then be able to work with you on a design to allow you to accomplish that.

Do you provide contractors or can I use my own contacts?

 We have a trusted team of contractors – electricians, plumbers, joiners, painters – that we have worked with for many years who are on hand to work individually or together on your project.  However, many people have contractors they have used before & may prefer to on their own project which is also completely fine with us.  We usually find it is a mix of the two.  We are all here to achieve your design goals & we are happy to work with the team of your choosing to ensure this is done to your satisfaction!

Building Health FAQ’s

I'll be honest, 'building health' all sounds rather mystical! Does it really work?!

Absolutely!  All it is doing is reconnecting ourselves as humans with how we were designed to operate in the natural world.  Our physiology isn’t designed to be inside for 90& of our lives.  Our body responds positively to cues from our nature such as the green of trees and working to our circadian rhythm. 

How does building health support accessibility and inclusion?

Building health takes a person-centric approach, recognising that our minds and bodies respond to its environment in different ways.  Harnessing and supporting these differences is at the core to create tangible improvements in mental and physical health.  We’re talking quiet zones for the introverts or desk lamps for those who work better with directed light and clearer signage and wayfinding in designs accessible for neurodiverse staff.  True inclusion isn’t simply about protected characteristics and neuro-inclusion, but ensuring our physiological needs are met too.  Then you’ve got a comprehensive inclusion policy and improgved business performance. 

While I agree with the principles of building health it all sounds rather costly?

Not at all!  One of the key benefits is that the solutions we recommended are mostly free or cost neutral! Our starting point is always how we can tweak what you have in terms of layout and policies and we ensure our quick wins are as cost-effective as possible.  Think of it as an investment in the health, wellbeing and inclusion of your staff that will reap returns in the form of better business performance, staff recruitment and retention and as a point of differentiation.  What’s not to like?!

 

I'm a little uncertain, whose remit would building health would fall under?

The principles of building health are fundamental to both Human Resources and Facilities Management.  How building are designed and maintained plays a significant role in the mental and physical health of occupants.  At the same time, the majority of organisations haven’t considered building health when spending thousands on writing health and wellbeing policies.  Building health is the final and fundamental part of the jigsaw for both these roles or departments and makes the difference between an underperforming set of policies and a truly impactful one. 

 

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